PhotoRobot Controls Feature Requests User Manual

This user manual serves as a guide to using the PhotoRobot Controls Feature Requests Board. The manual describes accessing and reading the board, voting on existing requests, submitting new requests, and following request tickets. Find out how everything works, and how you can start participating immediately to help shape the development of PhotoRobot Controls.

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1 - How to Open the Feature Requests Board

To access the PhotoRobot Controls Feature Requests Board, log into a PhotoRobot Account, and navigate to the Support interface.

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• Note: If using the local version of CAPP, first click Support, and then click Submit a ticket. The support interface will open in the web version of the application.

Next, in the support interface of the web application, tap Feature Requests in the left sidebar. This opens the interface for the Feature Requests Board.

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2 - How to Read the Feature Requests Board

The PhotoRobot Controls Feature Requests Board in CAPP has an interface that contains four panels. From top-to-bottom, the panels display your active votes, how it works, most requested, and all feature requests.

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Active Votes Panel

The main panel of the board displays the active votes of your organization with your total votes remaining, and allows you to submit a new feature request. This is in addition to information on the review and reporting procedure for request tickets. Each organization receives a total of 5 votes which they can use to vote on existing request tickets, or to submit a new feature request. The total number of active votes displays next to the button to request a feature.

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How It Works Panel

Click the panel How it works to open a drop-down box describing the four steps to requesting features, their review, and implementation.

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1. Request a feature or vote on an existing one.
2. PhotoRobot groups similar requests together.
3. Requests with more votes are more likely to progress into planning stages.
4. PhotoRobot updates this board regularly and as we make decisions.

‍Note: When making decisions on planning, it is a promise of process, not a guarantee of shipping order. Engineering, security, and roadmap constraints still apply. Nonetheless, this ensures that prioritization is transparent, visible, and fair.

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Most Requested Panel

Clicking the panel Most requested will open a drop-down box which highlights request tickets that are gaining in popularity. This allows you to align your organization’s votes with the broader customer interest if you so choose.

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All Feature Requests Panel

The panel All feature requests displays items by number of votes. At the same time, voting moves items up or down the list depending on the total number of votes.

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3 - How to Vote on Existing Feature Requests

To vote on existing feature requests, find a specific feature either via the Most requested panel or the All feature requests panel. Each feature request contains four columns to describe the feature, display its status, show the number of votes, and cast votes.

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There is the feature’s title with a short description, while status communicates whether the request is in review, planning, development, or already live. The status may also communicate that we have decided to pause or not pursue a specific request for now.

Next to the status of the request, there is the number of votes for that request, and the action column for users to submit a vote. Click Vote to use one of your organization’s available votes, or cancel a vote by clicking the vote button again.

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Note: The total number of votes available relates to your organization, not to a single person’s personal account quota. When voting for an item, you exchange one of your organization’s available votes until the request reaches a closed outcome. For example, closed outcomes may include “released,” or “not in planning for now.” At this point, the voting rules may no longer apply to that specific entry.

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4 - How to Submit New Feature Requests

In the main top menu, click Submit a feature to open the dialogue box to submit new feature requests.

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The dialogue box requires users to input a clear Subject (title) of the feature request, and the Description of the problem you are trying to solve. It is then possible to attach files before creating the feature request.

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After completing the required fields, click Create feature request to submit your ticket to the board. 

Submissions then become a support ticket with a tag labeling it as a feature request. This allows the PhotoRobot team time to begin reviewing the details of the request before following up with you directly. 

Then, we often merge needs into a board item that becomes visible for others in the PhotoRobot customer ecosystem. The ticket also remains in the thread to easily notify users of when their submission becomes visible on the board, and when they can vote on the item.

Note: If you start from an existing feature request, your ticket will automatically link to that specific request to connect the two in context.

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5 - How to Follow Feature Requests Tickets 

To follow the progress of a feature request ticket, there will be a card for the request on the support ticket sidebar.

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The card displays the request’s public title, its summary, and its status along with a way to open the board entry in a new context. This helps to ensure clear orientation, without needing to hunt for the correct entry.

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6 - How PhotoRobot Implements New Feature Requests

Each request has a direct influence on what we prioritize and plan next. However, note that items on the board do not represent a commitment. We also intentionally handle feature tickets differently from time-sensitive support tickets.

This means that feature tickets may stay open longer while we evaluate and schedule work. Moreover, be aware that the Feature Requests Board is not a replacement for urgent support. If production is down or you are experiencing a blocker, always open a normal support ticket. PhotoRobot will then respond through our usual support workflows.

In the end, the Feature Requests Board exists so that your feedback aggregates into something measurable, and so that we can better communicate back. Use your vote to align with your organization’s priorities, submit ideas when the board does not cover your case yet, and watch statuses as the roadmap evolves.

The PhotoRobot team regularly updates the board as decisions land, while your participation helps shape the product for the entire ecosystem.

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Supporting Materials and Information 

To find more information on the Feature Requests Board, see Helping to Shape PhotoRobot Controls. For additional support using PhotoRobot Controls App, refer to PhotoRobot Getting Started for the complete overview of the software and its use.